Delivering satisfaction and service quality : a customer-based approach for libraries / by Peter Hernon and John R Whitman.
By: Hernon, Peter.
Contributor(s): Whitman, John R [joint author].
Material type: TextSeries: American Library Association series. Publisher: New Delhi : Indiana Publishing House , 2013Description: xiv, 181p. : ills.,figs.,tables; 28cm.ISBN: 9788184082425.Subject(s): LIBRARY SERVICEDDC classification: 025.5Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books | Central Library General Stacks | 025.5 HER/D (Browse shelf) | 1 | Available | 76377 | |
Text Book | Central Library Reading Room (Library Annex) | 025.5 HER/D (Browse shelf) | 2 | Not for loan | 81822 | |
Books | Central Library General Stacks | 025.5 HER/D (Browse shelf) | 3 | Available | 102434 | |
Books | Central Library Library Annex (Ground Floor) | 025.5 HER/D (Browse shelf) | 4 | Available | 106893 |
includes bibliographical references and index.
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