Hernon, Peter.
Delivering satisfaction and service quality : a customer-based approach for libraries / by Peter Hernon and John R Whitman. - New Delhi : Indiana Publishing House , 2013 - xiv, 181p. : ills.,figs.,tables; 28cm . - American Library Association series .
includes bibliographical references and index.
9788184082425 Rs.2000.00
LIBRARY SERVICE
025.5 / HER/D
Delivering satisfaction and service quality : a customer-based approach for libraries / by Peter Hernon and John R Whitman. - New Delhi : Indiana Publishing House , 2013 - xiv, 181p. : ills.,figs.,tables; 28cm . - American Library Association series .
includes bibliographical references and index.
9788184082425 Rs.2000.00
LIBRARY SERVICE
025.5 / HER/D