Delivering satisfaction and service quality : a customer-based approach for libraries / by Peter Hernon and John R Whitman.
By: Hernon, Peter.
Contributor(s): Whitman, John R [joint author].
Material type:
TextSeries: American Library Association series. Publisher: New Delhi : Indiana Publishing House , 2013Description: xiv, 181p. : ills.,figs.,tables; 28cm.ISBN: 9788184082425.Subject(s): LIBRARY SERVICEDDC classification: 025.5
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
|
Central Library General Stacks | 025.5 HER/D (Browse shelf) | 1 | Available | 76377 | |
Text Book
|
Central Library Reading Room (Library Annex) | 025.5 HER/D (Browse shelf) | 2 | Not for loan | 81822 | |
|
Books
|
Central Library General Stacks | 025.5 HER/D (Browse shelf) | 3 | Available | 102434 | |
|
Books
|
Central Library Library Annex (Ground Floor) | 025.5 HER/D (Browse shelf) | 4 | Available | 106893 |
Browsing Central Library Shelves , Shelving location: General Stacks Close shelf browser
| No cover image available | No cover image available | |||||||
| 025.5 ELK/R Reading and reader development : the pleasure of reading / | 025.5 FIN/R Referal centres and services:a review / | 025.5 HER/D Delivering satisfaction and service quality : | 025.5 HER/D Delivering satisfaction and service quality : | 025.5 LAN/V The virtual reference desk : creating a reference future / | 025.5 LIN/B Books and libraries:a guide for students / | 025.5 MAL/E Educating the users / |
includes bibliographical references and index.
There are no comments for this item.