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| 005 | 20171214164843.0 | ||
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_a9780070660076 _cRS450.00 |
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_a658.8 _bZEI/S |
| 100 | 1 | _aZeithaml, Valarie A.. | |
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_aServices marketing : integrating customer focus across the firm / _cby Valarie A. Zeithaml... et al. . |
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_a4th ed / _b. |
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_aNew Delhi : _bTata McGraw Hill Education , _c2009. |
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_a743p. : _bfigures ; _c26cm . |
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| 504 | _aIncludes index | ||
| 653 | 0 | _aSERVICES MARKETING | |
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