| 000 | 00812nam a22002294a 4500 | ||
|---|---|---|---|
| 999 |
_c32728 _d32728 |
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| 003 | IN-MiVU | ||
| 005 | 20240321153421.0 | ||
| 007 | ta | ||
| 008 | 100218s2009 ii ad gr b001 0 eng u | ||
| 020 |
_a9788184082425 _cRs.2000.00 _q(Hb) |
||
| 040 |
_aMAIN _beng _cIN-MiVU |
||
| 082 | 0 | 4 |
_221 st _a025.5 _bHER/D |
| 100 | 1 | _aHernon, Peter. | |
| 245 | 1 | 0 |
_aDelivering satisfaction and service quality : _b a customer-based approach for libraries / _cby Peter Hernon and John R Whitman. |
| 260 |
_aNew Delhi : _bIndiana Publishing House , _c2013 |
||
| 300 |
_axiv, 181p. : _bills.,figs.,tables; _c28cm . |
||
| 440 | 0 | _aAmerican Library Association series | |
| 504 | _aincludes bibliographical references and index. | ||
| 650 | 0 | _aLIBRARY SERVICE | |
| 700 | 1 |
_aWhitman, John R. _ejoint author |
|
| 942 |
_cBK _2ddc |
||