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| 100 | 1 | _aSummers, Donna C.S.. | |
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_aQuality management : creating and sustaining organizational effectiveness / _cby Donna C.S. Summers. |
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_a2nd ed / _b. |
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_aNew Delhi : _bPHI Learning , _c2010. |
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_a574p. : _bfigures ; _c25cm . |
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