Central Library , Vidyasagar University

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Online Public Access Catalogue (OPAC)
Central Library - Vidyasagar University

“Education does not only mean learning, reading, writing, and arithmetic,

it should provide a comprehensive knowledge”

-Ishwarchandra Vidyasagar

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	1.	Delivering satisfaction and service quality : a customer-based approach for libraries / by Peter Hernon and John R Whitman. by Hernon, Peter \| Whitman, John R [joint author]. Material type: Text; Format: regular print ; Literary form: Not fiction ; Audience: General; Publisher: New Delhi : Indiana Publishing House , 2013Availability: Items available for loan: Central Library [Call number: 025.5 HER/D] (3). Items available for reference: Central Library [Call number: 025.5 HER/D] (1). Place hold Add to your cart (remove)
	2.	Assessing service quality : satisfying the expectations of library customers / by Peter Hernon and Ellen Altman. by Hernon, Peter \| Altman, Ellen. Edition: 2nd ed / .Material type: Text; Format: print regular print ; Audience: General; Publisher: Chicago : American Libraray Association , 2010Availability: Items available for loan: Central Library [Call number: 025.5 HER/A] (1). Place hold Add to your cart (remove)