Jauhari, Vinnie Services: marketing ,operations and management / Vinnie Jauhari and Kirti Dutta. - New Delhi: Oxford University Press, 2010 [ reprinted 2012 ]. - xv, 584 p.: ill. ; 25 x 19 cm. State Grant 2016-2017 It includes bibliographical referrences and index. ISBN: 9780195689082 Subjects--Topical Terms: SERVICES INDUSTRIES - MANAGEMENT Dewey Class. No.: 658 / JAU/S