TY  - BOOK
AU  - Jena,Puspanjali
AU  - Dalbehera,Sanghamitra
TI  - Application of total quality management to library and information services in digital scenario: a study through users' satisfaction 
SN  - 9789381839201
U1  - 025.1  21st
PY  - 2013///
CY  - New Delhi
PB  - Avon Publications
KW  - TOTAL QUALITY MANAGEMENT
KW  - LIBRARY AND INFORMATION SCIENCE
N1  - State Grant 2016-2017; Includes bibliographical references and index
ER  -