Jena,Puspanjali <br/><br/>
Application of total quality management to library and information services in digital scenario :  a study through users' satisfaction / 
by Puspanjali Jena and Sanghamitra Dalbehera 
 - New Delhi :  Avon Publications,  2013. 
 - 442p.  ill., charts;  21cm. 
<br/><br/> State Grant 2016-2017 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789381839201  Rs.1395.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT<br/>LIBRARY AND INFORMATION SCIENCE
<br/><br/><label>Dewey Class. No.: </label>025.1   / JEN/A