TY  - BOOK
AU  - Panigrahy,Dibakar
AU  - Rath,Baldal B  .
TI  - Customer relationship management : special reference to the banking sector (with CD) / 
SN  - 9788182811362
U1  - 658.812 
PY  - 2009///
CY  - Delhi : 
PB  - Vrinda Publications , 
KW  - MANAGEMENT
N1  - Includes index
ER  -