Panigrahy, Dibakar. <br/><br/>
Customer relationship management : special reference to the banking sector (with CD) /  
Dibakar Panigrahy and Baldal B Rath. 
 - /   . 
 - Delhi :   Vrinda Publications ,   2009. 
 - xii.,218p. :   fig.,table ;   27cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788182811362  RS265.00 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / PAN/C