dalela , Suresh . ISO 9000 a manual for total quality management / by Suresh dalela and Saurabh. - New Delhi : S Chand , 1997. - 440p. : fig ; 24cm . Includes index ISBN: Rs. 275.00 (Hb) Subjects--Index Terms: MANAGEMENT Dewey Class. No.: 658.562 / DAL/I