Baran, Roger J.. <br/><br/>
Customer relationship management /  
by Roger J. Baran,Robert J. Galka and Daniel P. Strunk. 
 - /   . 
 - New Delhi :   Cengage Learning India ,   2008. 
 - 308p. :   figures ;   25cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788131505182  RS295.00 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAR/C