TY  - BOOK
AU  - Hernon,Peter
AU  - Whitman,John R.
TI  - Delivering satisfaction and service quality:  a customer-based approach for libraries / 
SN  - 9788184082425
U1  - 025.5 21 st
PY  - 2013///
CY  - New Delhi : 
PB  - Indiana Publishing House , 
KW  - LIBRARY  SERVICE
N1  - includes bibliographical references and index
ER  -