Hernon, Peter. <br/><br/>
Delivering satisfaction and service quality :   a customer-based approach for libraries /  
by Peter Hernon and John R Whitman. 
 - New Delhi :   Indiana Publishing House ,   2013 
 - xiv, 181p. :   ills.,figs.,tables;   28cm .  
 - American Library Association series  .
<br/><br/>includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9788184082425  Rs.2000.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY  SERVICE
<br/><br/><label>Dewey Class. No.: </label>025.5  / HER/D