Summers, Donna C.S.. <br/><br/>
Quality management : creating and sustaining organizational effectiveness /  
by Donna C.S. Summers. 
 - 2nd ed /   . 
 - New Delhi :   PHI Learning ,   2010. 
 - 574p. :   figures ;   25cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label> RS425.00 (pb) 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658  / SUM/Q