TY  - BOOK
AU  - Glynn,William J.
AU  - Barnes,James G  .
TI  - Understanding services management: integrating marketing, organisational behaviour, operations and human resource management / 
SN  - 9788120329355
U1  - 658 
PY  - 2007///
CY  - New Delhi : 
PB  - Prentice Hall of India , 
KW  - MANAGEMENT
N1  - Includes index
ER  -