TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic management of services : frame work and cases / 
SN  - 0195641701
U1  - 658.4012 
PY  - 1997///
CY  - New Delhi : 
PB  - Oxford University Press , 
KW  - STRATEGIC PLANNING
N1  - NULL
ER  -