Das, Ranjan. <br/><br/>
Strategic management of services : frame work and cases /  
Ranjan Das. 
 - New Delhi :   Oxford University Press ,   1997. 
 - xii,435p. :   ill.,fgs ;   22cm .  
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<br/><br/><label>ISBN: </label>0195641701  Rs. 595.00 
<br/><br/><label>Subjects--Index Terms: </label>STRATEGIC PLANNING 
<br/><br/><label>Dewey Class. No.: </label>658.4012  / DAS/S