Lankes, R David. <br/><br/>
The virtual reference desk : creating a reference future /  
R David Lankes... et al . 
 - /   . 
 - London :   Facet Publishing ,   2006. 
 - xiii,226p. :   ills.,figs.,tables.,picts ;   22cm  20cm .  
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1856045668  RS49.95 
<br/><br/><label>Subjects--Index Terms: </label>REFERENCE DESK 
<br/><br/><label>Dewey Class. No.: </label>025.5  / LAN/V