TY  - BOOK
AU  - Clair,Guy St.
TI  - Customer service in the information environment / 
SN  - 1857390040
U1  - 025.52 
PY  - 1993///
CY  - London : 
PB  - Bowker-Saur , 
KW  - INFORMATION SERVICE
N1  - Includes bibliography and index
ER  -